Problems with login or e-services

If you have problems logging in to My Pages or using our e-services, it can be due to several different reasons.

Problems with login or e-services

If you experience problems with My Pages or any of our e-services, you can first check if we have a message on the login page. Otherwise, try

  • switching browsers
  • restarting your device and trying again
  • changing device (try a computer, if you experience problems when using your mobile phone, for example)
  • try to log in to another webpage.

Any information may be important

Any information can be helpful if you have problems logging in or with an e-service. Therefore, you can for example attach a picture of your computer screen or an error message in your email to us.

You can also do this

If you have trouble logging in, first contact the publisher of your e-ID to find out if the problem is with the provider. You can also test if your e-ID is valid on the publisher's website.

In case of continued problems, please feel free to email us.

Email in case of problems with login or e-service

Please provide the following information:

  • describe what happens when you try to log in or use an e-service
  • which e-service you want to use (for example, application for debt restructuring or debt balance statement)
  • date and time when the error occurred
  • your device (make or model) and browser (e.g. Google Chrome)
  • your personal identity number
  • your phone number.

For you who represent a company

If you do not find information about your company on My Pages, it may be because you do not have the required role in the company or that the company is undergoing a merger, bankruptcy, liquidation or de-registration.

You cannot represent a company if you are not a member of the board, for example if you are registered with the Swedish Companies Registration Office as an external CEO.